Refund Policy
Try before you buy. And if you do buy and it's not the right fit, we'll send your money back — fast, friendly, no fuss.
Hey, thanks for reading this. Refund pages are usually awful — so we tried to write one that actually answers the question you came here to ask. Here's how money flows back to you when something's not right.
1. Why we offer a free trial (so you rarely need a refund)
Our whole brand is built on one idea: try the service first, then decide. That's why the free trial exists, and it's why we put it front-and-center on every page. You get to load up the channels, test the picture quality on your TV, your phone, your Fire Stick — whatever you actually watch on — before a single dollar moves.
Most people never even reach this page because they sort it out during the trial. If a channel doesn't load, if the EPG looks weird, if your Wi-Fi can't handle 4K — you'll know in 20 minutes, not after a charge has hit your card. That's the goal: zero buyer's remorse.
Still, life happens. You forget to cancel, your bank flagged something, you bought the wrong plan. That's what the rest of this page covers.
2. 24-hour money-back if you do pay
If you've subscribed to a paid plan and you're not happy — for any reason at all — message us within 24 hours of the charge and we'll refund the full amount. No long form. No questions about why. No "are you sure?" pop-up that tries to talk you out of it.
This applies to first-time purchases. The 24-hour window starts the moment your payment goes through, not when you first watched something. Quick rule: if you bought it yesterday and you're reading this today, you're still in time.
Refunds go back to the same card or wallet you paid with. We can't redirect them to a different account — that's a fraud-prevention thing every payment processor enforces, not something we choose.
3. What's not refundable
After the 24-hour window closes, we can't refund the subscription. The reason isn't punitive — it's that we've already paid the upstream costs (servers, streaming bandwidth, channel licensing) for the period you've been watching. Once that bandwidth is delivered, it's gone.
Renewals also fall outside the refund window. If your plan auto-renewed and you didn't mean for it to, contact us anyway — we'll usually meet you halfway, especially if you haven't started watching the new period. Just don't assume; ask.
Accounts that get suspended for sharing credentials or violating our Terms aren't eligible for a refund either. That one's strict because it's the only way to keep the service stable for everyone else.
4. How to request a refund
Two ways, both fast. WhatsApp is quickest if you want a real reply in minutes. The contact form is fine if you'd rather have a written record.
- WhatsApp: Message us on WhatsApp
- Contact form: Use the contact page
Whichever you pick, include three things so we don't have to ping you back: the email address you signed up with, the order ID from your receipt (it's in the confirmation email — looks like a long string of letters and numbers), and the rough date you paid. With those, we can find you in seconds.
You don't need to write a paragraph explaining yourself. "Hi, refund please, here's my info" is plenty.
5. How long the refund takes
On our side, refunds are approved within 24 hours of you reaching out — usually faster. Once we hit the button, the money goes back to the original payment method.
The bank or card issuer's processing time is what eats the rest. For most cards that's 3–7 business days. PayPal is typically same-day to 48 hours. Crypto refunds depend on the network and the exchange you used — those can be quicker, but rates fluctuate so the amount in your wallet may differ slightly.
If a week's gone by and you still haven't seen the funds, message us and we'll send you the transaction reference so your bank can trace it.
6. Chargebacks — please ask us first
If something feels wrong, talk to us before opening a chargeback with your bank. Genuinely. A chargeback takes 30–90 days to resolve and freezes both sides while it's pending. A refund through us takes 24 hours and you walk away with your money and zero hassle.
We're not going to dodge a real refund — that's what this whole page is about. Banks know that, but the dispute process treats every case like a fraud investigation regardless. So save yourself the wait. Drop us a message first, and if for some reason we can't sort it (which would be a first), then escalate.
7. Questions or anything else
This page covers the common cases, but if your situation's a little odd — joint accounts, gifted subscriptions, payment errors — just reach out. We read every message, and we'd rather talk through a one-off than make you guess from a generic policy page.
8. Updates to this policy
If we change anything here, we'll post it with a fresh "last updated" date at the top. Anyone who paid before a change keeps the terms that were in place when they bought. We don't pull rugs.